{"id":2755,"date":"2021-02-18T15:55:50","date_gmt":"2021-02-18T14:55:50","guid":{"rendered":"https:\/\/www.dbaspecialists.com\/services-proactifs\/"},"modified":"2021-02-20T20:02:26","modified_gmt":"2021-02-20T19:02:26","slug":"services-proactifs","status":"publish","type":"page","link":"https:\/\/www.dbaspecialists.com\/fr\/services-proactifs\/","title":{"rendered":"Services proactifs"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ fullwidth=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb disabled_on=\u00a0\u00bboff|off|\u00a0\u00bb _builder_version=\u00a0\u00bb3.22″ background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb50px|0|50px|0″ custom_padding_phone=\u00a0\u00bb\u00a0\u00bb padding_mobile=\u00a0\u00bboff\u00a0\u00bb][et_pb_fullwidth_header title=\u00a0\u00bbServices proactifs\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_overlay_color=\u00a0\u00bbrgba(255,255,255,0.5)\u00a0\u00bb _builder_version=\u00a0\u00bb3.16″ title_font_size=\u00a0\u00bb46px\u00a0\u00bb background_color=\u00a0\u00bbrgba(255, 255, 255, 0)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.dbaspecialists.com\/wp-content\/uploads\/2016\/04\/header_serviziremoto.jpg\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb max_width_tablet=\u00a0\u00bb50px\u00a0\u00bb title_font_size_tablet=\u00a0\u00bb36px\u00a0\u00bb title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb background_url=\u00a0\u00bbhttps:\/\/www.dbaspecialists.com\/wp-content\/uploads\/2016\/04\/header_serviziremoto.jpg\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb disabled_on=\u00a0\u00bbon|on|\u00a0\u00bb _builder_version=\u00a0\u00bb3.22″ background_color=\u00a0\u00bb#ee7f01″ custom_padding_tablet=\u00a0\u00bb50px|0|50px|0″ custom_padding_phone=\u00a0\u00bb\u00a0\u00bb padding_mobile=\u00a0\u00bboff\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb2_3,1_3″ padding_mobile=\u00a0\u00bboff\u00a0\u00bb column_padding_mobile=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.25″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.22″ custom_padding=\u00a0\u00bb40px||40px|\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb50px|0|50px|0″ custom_padding_phone=\u00a0\u00bb\u00a0\u00bb padding_mobile=\u00a0\u00bboff\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb3.25″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.9.0″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″]<\/p>\n

Toutes les activit\u00e9s relevant de cette cat\u00e9gorie de services sont g\u00e9n\u00e9ralement assur\u00e9es par un sp\u00e9cialiste DBA interne. Il s’agit notamment des services de gestion des incidents<\/a>, de l’administration ordinaire de l’infrastructure de la base de donn\u00e9es<\/a> et de l’analyse proactive des syst\u00e8mes visant \u00e0 anticiper et \u00e0 r\u00e9soudre les probl\u00e8mes pouvant g\u00e9n\u00e9rer des d\u00e9faillances pour les utilisateurs et les applications de la base de donn\u00e9es.<\/p>\n

Les formules que nous proposons peuvent \u00eatre personnalis\u00e9es<\/strong> quant aux niveaux de service des interventions, \u00e0 la programmation des activit\u00e9s et aux rapports sur les syst\u00e8mes et sur la p\u00e9riode de couverture des diff\u00e9rents services fournis en fonction des besoins et des particularit\u00e9s des environnements de production du client.<\/p>\n

Dans un premier temps, le service consiste en une phase de d\u00e9marrage et d’\u00e9valuation de l’infrastructure du client, au cours de laquelle les proc\u00e9dures d’intervention et de gestion du service seront partag\u00e9es, telles que l’adoption d’un syst\u00e8me de tra\u00e7abilit\u00e9 des interventions partag\u00e9 avec le client, les m\u00e9thodes d’engagement des sp\u00e9cialistes de l’assistance, les m\u00e9thodes de suivi et d’am\u00e9lioration continue du service.<\/p>\n

Un rapport mensuel d’analyse et de contr\u00f4le des syst\u00e8mes faisant partie du service est produit et remis au client. En cas d’identification d’activit\u00e9s d’optimisation ou de pr\u00e9vention sur les syst\u00e8mes analys\u00e9s, des activit\u00e9s de maintenance pr\u00e9ventive seront convenues et planifi\u00e9es pendant la phase de partage des rapports avec le client.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3″ use_custom_gutter=\u00a0\u00bbon\u00a0\u00bb gutter_width=\u00a0\u00bb1″ module_class=\u00a0\u00bb et_pb_row_fullwidth\u00a0\u00bb _builder_version=\u00a0\u00bb3.25″ width=\u00a0\u00bb100%\u00a0\u00bb width_tablet=\u00a0\u00bb100%\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb max_width=\u00a0\u00bb100%\u00a0\u00bb max_width_tablet=\u00a0\u00bb100%\u00a0\u00bb max_width_phone=\u00a0\u00bb\u00a0\u00bb max_width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb make_fullwidth=\u00a0\u00bbon\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_3″ _builder_version=\u00a0\u00bb3.25″ background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3″ _builder_version=\u00a0\u00bb3.25″ background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3″ _builder_version=\u00a0\u00bb3.25″ background_color=\u00a0\u00bb#ee7f01″ background_position=\u00a0\u00bbtop_left\u00a0\u00bb custom_padding=\u00a0\u00bb20px|20px|20px|20px\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_button button_url=\u00a0\u00bbhttps:\/\/www.dbaspecialists.com\/fr\/contacts\/\u00a0\u00bb button_text=\u00a0\u00bbobtenir des informations\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb disabled_on=\u00a0\u00bb||off\u00a0\u00bb _builder_version=\u00a0\u00bb4.9.0″ hover_enabled=\u00a0\u00bb0″ button_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb sticky_enabled=\u00a0\u00bb0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.22″ background_color=\u00a0\u00bb#f2f2f2″ background_image=\u00a0\u00bbhttps:\/\/www.dbaspecialists.com\/wp-content\/uploads\/2016\/04\/cta_tuning.jpg\u00a0\u00bb parallax=\u00a0\u00bbon\u00a0\u00bb custom_padding=\u00a0\u00bb50px||80px|\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb50px|0|50px|0″ custom_padding_phone=\u00a0\u00bb\u00a0\u00bb padding_mobile=\u00a0\u00bboff\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ _builder_version=\u00a0\u00bb3.25″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_cta title=\u00a0\u00bbDisponibilit\u00e9\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb _builder_version=\u00a0\u00bb3.16″ header_level=\u00a0\u00bbh3″ header_text_color=\u00a0\u00bb#ee7f01″ background_color=\u00a0\u00bbrgba(0,68,148,0.65)\u00a0\u00bb background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb button_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Le service peut \u00eatre configur\u00e9 selon diff\u00e9rentes formules et une couverture horaire :<\/p>\n