{"id":2749,"date":"2021-02-18T15:48:42","date_gmt":"2021-02-18T14:48:42","guid":{"rendered":"https:\/\/www.dbaspecialists.com\/services-reactifs\/"},"modified":"2021-02-20T19:55:30","modified_gmt":"2021-02-20T18:55:30","slug":"services-reactifs","status":"publish","type":"page","link":"https:\/\/www.dbaspecialists.com\/fr\/services-reactifs\/","title":{"rendered":"Services r\u00e9actifs"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; fullwidth=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb disabled_on=\u00a0\u00bboff|off|\u00a0\u00bb _builder_version=\u00a0\u00bb3.22&Prime; background_color=\u00a0\u00bb#ffffff\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb50px|0|50px|0&Prime; custom_padding_phone=\u00a0\u00bb\u00a0\u00bb padding_mobile=\u00a0\u00bboff\u00a0\u00bb][et_pb_fullwidth_header title=\u00a0\u00bbServices r\u00e9actifs\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_overlay_color=\u00a0\u00bbrgba(255,255,255,0.5)\u00a0\u00bb _builder_version=\u00a0\u00bb3.16&Prime; title_font_size=\u00a0\u00bb46px\u00a0\u00bb background_color=\u00a0\u00bbrgba(255, 255, 255, 0)\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.dbaspecialists.com\/wp-content\/uploads\/2016\/04\/header_serviziremoto.jpg\u00a0\u00bb background_layout=\u00a0\u00bblight\u00a0\u00bb max_width_tablet=\u00a0\u00bb50px\u00a0\u00bb title_font_size_tablet=\u00a0\u00bb36px\u00a0\u00bb title_font_size_phone=\u00a0\u00bb\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb background_url=\u00a0\u00bbhttps:\/\/www.dbaspecialists.com\/wp-content\/uploads\/2016\/04\/header_serviziremoto.jpg\u00a0\u00bb button_one_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_size__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_text_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_width__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_border_radius__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_letter_spacing__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_one_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb button_two_bg_color__hover_enabled=\u00a0\u00bboff\u00a0\u00bb][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb disabled_on=\u00a0\u00bbon|on|\u00a0\u00bb _builder_version=\u00a0\u00bb3.22&Prime; background_color=\u00a0\u00bb#ee7f01&Prime; custom_padding_tablet=\u00a0\u00bb50px|0|50px|0&Prime; custom_padding_phone=\u00a0\u00bb\u00a0\u00bb padding_mobile=\u00a0\u00bboff\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb2_3,1_3&Prime; padding_mobile=\u00a0\u00bboff\u00a0\u00bb column_padding_mobile=\u00a0\u00bbon\u00a0\u00bb custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.25&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb][et_pb_column type=\u00a0\u00bb2_3&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_3&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb _builder_version=\u00a0\u00bb3.22&Prime; custom_padding=\u00a0\u00bb40px||40px|\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb50px|0|50px|0&Prime; custom_padding_phone=\u00a0\u00bb\u00a0\u00bb padding_mobile=\u00a0\u00bboff\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb3.25&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb3.25&Prime; custom_padding=\u00a0\u00bb|||\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.2.1&Prime; background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb]<\/p>\n<p>Dans le cadre de ce service, nous proposons des <strong>activit\u00e9s de gestion et de r\u00e9solution d&rsquo;incidents des infrastructures de bases de donn\u00e9es<\/strong> de nos clients. Le service comprend initialement une phase de d\u00e9marrage et d&rsquo;\u00e9valuation de l&rsquo;infrastructure du client, au cours de laquelle les proc\u00e9dures d&rsquo;intervention et de gestion du service seront partag\u00e9es, notamment en ce qui concerne l&rsquo;adoption d&rsquo;un syst\u00e8me de tra\u00e7abilit\u00e9 pour les interventions partag\u00e9es avec le client, les m\u00e9thodes d&rsquo;engagement des sp\u00e9cialistes de l&rsquo;assistance, les m\u00e9thodes de suivi et d&rsquo;am\u00e9lioration continue du service.<\/p>\n<p>Concernant la fourniture d&rsquo;activit\u00e9s d&rsquo;assistance, les niveaux de service les plus adapt\u00e9s aux besoins du client peuvent \u00eatre adopt\u00e9s en termes de prise en charge de l&rsquo;activit\u00e9, de validation et d&rsquo;analyse initiale de l&rsquo;incident et, le cas \u00e9ch\u00e9ant, sur la base des caract\u00e9ristiques de l&rsquo;infrastructure du client, des niveaux de service relatifs \u00e0 l&rsquo;application de solutions de contournement et \u00e0 la r\u00e9solution des incidents.<\/p>\n<p>L&rsquo;intervention du sp\u00e9cialiste DBA \u00e0 distance a lieu lorsqu&rsquo;un dysfonctionnement ou une indisponibilit\u00e9 des syst\u00e8mes couverts par le service est signal\u00e9 et \u00e0 la suite d&rsquo;une escalade du support syst\u00e8me du client et\/ou sur notification du syst\u00e8me de surveillance.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=\u00a0\u00bb1_3,1_3,1_3&Prime; 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Le service comprend initialement une phase de d\u00e9marrage et d&rsquo;\u00e9valuation de l&rsquo;infrastructure du client, au cours de laquelle les proc\u00e9dures d&rsquo;intervention et de gestion du service seront partag\u00e9es, notamment en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2749","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Services de base de donn\u00e9es r\u00e9actives : gestion\/r\u00e9solution des incidents avec nos DBA<\/title>\n<meta name=\"description\" content=\"Formule de service fournie sur les infrastructures de bases de donn\u00e9es. Plates-formes Oracle, SQL Server, MySQL, PostgreSQL. Disponibilit\u00e9 jusqu&#039;\u00e0 24x7x365.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dbaspecialists.com\/fr\/services-reactifs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services de base de donn\u00e9es r\u00e9actives : gestion\/r\u00e9solution des incidents avec nos DBA\" \/>\n<meta property=\"og:description\" content=\"Formule de service fournie sur les infrastructures de bases de donn\u00e9es. Plates-formes Oracle, SQL Server, MySQL, PostgreSQL. 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